Privacy Policy

At airy-foam, we understand that your personal information is sensitive. This policy explains how we collect, use, protect, and handle your data.

Information We Collect

Information You Provide Directly

When you use our services, we collect information you provide including:

• Personal identification details (name, date of birth, address)
• Contact information (email address, postal address)
• Financial information (income details, asset information, bank account details for benefit claims)
• Health information when relevant to your benefit applications
• Employment history and circumstances
• Family and household composition
• Documentation you provide to support benefit claims

Information Collected Automatically

When you visit our website, we may collect:

• Device information and IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use your personal information solely for the following purposes:

• Assessing your eligibility for social benefit programs
• Preparing and submitting benefit applications on your behalf
• Communicating with Services Australia and other government agencies regarding your claims
• Providing ongoing support and management of your benefits
• Responding to your inquiries and providing customer support
• Maintaining records as required by law
• Improving our services and website functionality

Legal Basis for Processing

We process your personal information based on:

• Consent: You explicitly authorize us to handle your information for benefit claim purposes
• Contract performance: Processing is necessary to deliver the services you've engaged us to provide
• Legal obligations: We must retain certain records as required by Australian law
• Legitimate interests: We process data to improve our services while respecting your privacy rights

Information Sharing and Disclosure

When We Share Your Information

We only disclose your personal information in these specific circumstances:

• Services Australia and government agencies: When submitting or managing benefit claims on your behalf
• Medical professionals: When coordinating medical evidence for disability or health-related claims, with your explicit consent
• Legal requirements: When required by law, court order, or government regulation
• Service providers: Third-party providers who assist with secure document storage or communication systems, bound by confidentiality agreements

When We Do Not Share

We never:

• Sell your personal information to third parties
• Share your information for marketing purposes
• Disclose your details to unauthorized parties
• Use your information for purposes unrelated to your benefit claims

Data Security

We implement comprehensive security measures to protect your information:

• Encrypted transmission of all sensitive data
• Secure storage systems with restricted access
• Regular security audits and updates
• Staff training on confidentiality and data protection
• Multi-factor authentication for system access
• Regular backups stored in secure, encrypted locations

While we implement strong security measures, no system is completely immune to security breaches. We will notify you promptly if any breach affects your personal information.

Data Retention

We retain your personal information for:

• Active clients: Duration of service engagement plus seven years as required by Australian record-keeping laws
• Inactive clients: Seven years from last service date, then securely deleted
• Unsuccessful consultations: Initial consultation records retained for two years, then deleted
• Website data: Analytics data anonymized after 26 months

Your Rights

Under Australian privacy law, you have the right to:

• Access: Request copies of personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Restriction: Request limitation on how we use your information
• Objection: Object to processing of your information for specific purposes
• Portability: Receive your information in a structured, commonly used format
• Withdraw consent: Withdraw previously given consent at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Cookies and Tracking

Our website uses cookies to improve user experience. You can control cookie preferences through your browser settings. For detailed information, see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors without parental consent. If you believe we have inadvertently collected such information, contact us immediately for deletion.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via email to active clients. The "Last updated" date at the top indicates when changes were last made.

Complaints

If you believe we have breached your privacy rights or Australian privacy law, please contact our Privacy Officer at [email protected].

If you're unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.airy-foam.com.au.

Contact Information

For privacy-related questions or to exercise your rights:

Privacy Officer
airy-foam
Level 8, 142 Elizabeth Street
Melbourne VIC 3000
Email: [email protected]