Terms of Use

These Terms of Use govern your access to and use of the airy-foam website and services. By accessing or using our services, you agree to be bound by these terms.

Acceptance of Terms

By accessing this website or engaging our services, you confirm that:

• You have read and understood these Terms of Use
• You agree to comply with these terms
• You are at least 18 years of age or have parental/guardian consent
• You have the legal capacity to enter into binding agreements

If you do not agree to these terms, you must not use our website or services.

Services Description

airy-foam provides professional assistance with Australian social benefits applications, including:

• Eligibility assessments for government benefit programs
• Application preparation and documentation support
• Submission management and follow-up communication
• Appeal and review support
• Ongoing benefits management

Nature of Our Services

Professional Assistance, Not Legal Advice

Our services constitute professional assistance with benefit applications. We are not lawyers, and our services do not constitute legal advice. For legal matters, consult a qualified attorney.

No Guarantee of Outcomes

While we work diligently to prepare strong applications, we cannot guarantee that any benefit claim will be approved. Final decisions rest with Services Australia and relevant government agencies.

Agent Authorization

When you engage our services, you authorize us to act as your agent in communications with Services Australia and other government agencies regarding your benefit claims.

Client Responsibilities

As a client, you agree to:

• Provide accurate, complete, and truthful information
• Disclose all relevant circumstances affecting your eligibility
• Provide requested documentation in a timely manner
• Respond promptly to our requests for information
• Inform us immediately of any changes in your circumstances
• Review all documents before submission and confirm accuracy
• Pay agreed fees according to the payment terms

Consequences of Inaccurate Information

Providing false or misleading information to government agencies is a serious offense that may result in:

• Rejection of your benefit claim
• Cancellation of existing benefits
• Requirement to repay incorrectly received benefits
• Penalties and prosecution under Australian law

We will not knowingly submit false information and may terminate our services if we discover material misrepresentation.

Fees and Payment

Service Fees

Our service fees are clearly stated for each service offering. All fees are in Australian Dollars (AUD) and include GST where applicable.

Payment Terms

• Initial consultation fees are payable in advance
• Service fees are typically payable 50% upfront and 50% upon completion
• Ongoing management services are billed annually in advance
• Payment is due within 7 days of invoice

Refund Policy

Refunds are provided under the following circumstances:

• If we determine we cannot assist with your claim before commencing work
• For unused portions of ongoing management services (pro-rated)
• As required by Australian Consumer Law

Refunds are not provided for:

• Completed services, regardless of claim outcome
• Services already rendered when cancellation is requested
• Claims rejected due to client ineligibility or provision of inaccurate information

Termination of Services

Termination by Client

You may terminate our services at any time by providing written notice. You will be responsible for payment for services rendered up to the termination date.

Termination by airy-foam

We reserve the right to terminate services if:

• You provide false or misleading information
• You fail to pay fees as agreed
• You fail to provide necessary information or documentation
• You engage in abusive or threatening behavior toward our staff
• Continuing the relationship would violate professional standards

Confidentiality

We maintain strict confidentiality regarding all client information. For details, see our Privacy Policy.

This confidentiality obligation continues after termination of services, subject to legal exceptions such as:

• Court orders or subpoenas
• Legal requirements to report certain information
• Prevention of serious and imminent harm

Intellectual Property

Website Content

All content on this website, including text, graphics, logos, images, and software, is the property of airy-foam or its content suppliers and protected by copyright laws.

Permitted Use

You may:

• View and print pages for personal reference
• Share links to our website

Prohibited Use

You may not:

• Reproduce, modify, or distribute our content without permission
• Use our content for commercial purposes
• Remove copyright notices or attributions
• Create derivative works from our content

Website Use Restrictions

You agree not to:

• Use the website in any unlawful manner or for fraudulent purposes
• Attempt to gain unauthorized access to our systems
• Introduce viruses, malware, or harmful code
• Collect or harvest user information
• Interfere with or disrupt the website or servers
• Impersonate any person or entity
• Use automated systems to access the website without permission

Limitation of Liability

To the maximum extent permitted by law:

• We provide services "as is" without warranties of any kind
• We are not liable for indirect, consequential, or incidental damages
• Our total liability is limited to the fees paid for the specific service in question
• We are not responsible for decisions made by government agencies
• We are not liable for delays caused by third parties or circumstances beyond our control

Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law or other applicable law that cannot be lawfully excluded.

Indemnification

You agree to indemnify and hold harmless airy-foam, its employees, and agents from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these terms
• Your provision of false or misleading information
• Your infringement of any third-party rights

Dispute Resolution

Informal Resolution

If you have a complaint or dispute, please contact us first at [email protected]. We will attempt to resolve the matter informally.

Mediation

If informal resolution fails, we agree to attempt mediation before pursuing legal action.

Jurisdiction

These terms are governed by the laws of Victoria, Australia. Any legal proceedings must be brought in the courts of Victoria.

Changes to Terms

We may update these Terms of Use at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the modified terms.

For significant changes, we will notify active clients via email at least 14 days before the changes take effect.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and airy-foam regarding use of our services.

Contact Information

For questions about these Terms of Use:

airy-foam
Level 8, 142 Elizabeth Street
Melbourne VIC 3000
Australia
Email: [email protected]

Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.